Commercial insurance claim cleaning

This week, our senior technician travelled to Glastonbury to conduct a full professional deep-clean & deodorise to a house affected by smoke damage. The work was approved by an insurance company following our extensive survey and quotation.

Insurance companies require fully costed & itemised projections to ensure claimants are getting value for money, as well as a professional level of clean. The work done involved deep-cleaning techniques applied to carpets, cotton upholstery, cotton velvet upholstery and various types of mattress. Using only eco-friendly products, we are able to sanitise, deep-clean & deodorise all types of soft furnishing.

The work required a post-clean application of an eco-deodoriser to neutralise any residual odour of smoke. To make certain that the home was left entirely without trace of smoke, we left an ozone generator for several days. The combination of powerful solutions & ozone means that Green Man are able to deliver a wide range of professional deodorisation strategies for commercial & domestic customers alike.

Professional carpet restoration cleaning & deodorisation

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Professional mattress cleaning & deodorisation

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Professional carpet & fine furniture restoration cleaning & deodorisation

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To find out more about our commercial cleaning work, click here.

Thank you for reading.

Rugs from a medieval scene…

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The rug cleaning work we deliver tends to be conducted in situ in a family home or office space. This week, the Green Man team were called out to a tv & film studio in Bristol…

The brief

5 rugs had been used out in fields in South Gloucestershire during the filming of medieval jousts for a Tudor tv series. During the course of filming in a wet week in November, these rugs had become absolutely sodden with mud and were in dire need of a very deep-clean.

The prescription

The tv crew had very sensibly hung the rugs and pointed commercial gas driers toward them. When we arrived, they were only slightly damp.

The first task was to vacuum as much dry soil (and hay, and grit!) from the rugs as possible.

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Once this stage was done, we could apply a suitable pre-spray to the wool to encourage the heavy soil load to become soluble. After this stage, we agitated the solution into the rugs using a commercial rotary with soft brushes. This also broke down some of the heavier clumps of soil.

After this prep work, it was time to commence the deep-clean, using traditional rinse extraction…

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This process had to be conducted to both front & back of the rugs. Following this quite lengthy process, we then had to remove some candle wax and then treat the cotton fringes on some of the rugs.

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Once this painstaking process had been completed, the work was almost done. The 5 large rugs took two of us about 4.5 hours. The production team helped get the rugs  over struts and next to a heat source to accelerate the drying time.

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We worked out we had used a much greater volume of water than usual in the process, probably close to 100 litres in order to fully rinse the mud out of the rugs.

The final result was worth it, though. Now we can look forward to a new hobby of “rug spotting” when the next series of this programme is next on tv!

Thanks for reading. More on our rug cleaning services here

What happens if you’re not happy?

After a deep-clean, sometimes a stain will return. Often, we find this can happen when treating tricky stains like blood, but sometimes a stain will appear out of nowhere as a carpet or piece of upholstery dries.

Also, we’re only human and, very occasionally, an area is missed or requires a second treatment.

DON’T PANIC!

For each of the reasons above, Green Man operate with a full honour guarantee on all the work we do.

This week’s example…

On Monday, we had conducted a deep-clean of the carpets in a bedroom, landing, stairs, as well as a modern rug.

During the survey the previous week, we had noted that the carpet was quite old & worn. We stated that we were able to remove most of the soil & stains from the carpet but, because of its condition, the carpet would still show signs of wear.

The customer booked us in & our technician gave the carpets & rug a full professional deep-clean.

This involved:

  • Dry extraction/vacuuming
  • Spot/stain treatments, as necessary 
  • Eco-sanitising pre-spray 
  • Rotary agitation (oscillating pad machine with soft brushes)
  • Traditional rinse extraction (including a rinse additive that will deodorises & leaves carpets/rug more resistant to staining)

Later in the day, the customer called me to explain that they were not satisfied & the carpet did not look evenly clean. They sent over some images via WhatsApp to illustrate:

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Within ten minutes, I analysed the images (which confirmed our thoughts from the original survey) and responded:

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Our technician was able to schedule in a call-back the next day.

This time, he used a different type of tech to treat the carpet. Although a less deep-clean, the encapsulating solution used was able to add a bit more brightness to the tired carpet.

The customer’s response

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Green Man aim to deliver outstanding customer service on each and every job. 

This doesn’t mean we get everything right every time, but we try to.

Our honour guarantee is an iron-clad commitment to ensure our customers know they are dealing with a company that is genuinely determined to ensure consistent customer service on every job.

Thank you for reading.

Please submit any comments below, or use our CONTACT page to get in touch.

Eco-Friendly Flea Treament

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A flea problem

Last week, a homeowner in Cirencester got in touch to ask if we could help. The situation was, that despite a recent fumigation treatment, there was still considered to be a risk of flea infestation in the property

In this scenario, there are a number of ways our team can rapidly improve matters.

How we can help

domestic carpet cleaning frome

As an eco-friendly company, we strive to offer a complete range of specialist cleaning services to our customers without compromising on our commitment to the environment. In order to achieve this, we have sought out some of the world’s leading  suppliers in the eco-cleaning sector & offer a wide range of entirely environmentally friendly products. We field-test every single product we use to ensure that it is able to deliver outstanding results, without danger to the planet.

Our eco-friendly method to treat a flea infestation

1. The Green Man approach to a flea infestation begins with a physical extraction. Using a high powered commercial vacuum cleaner (specifically, one with a motorised beater bar), we conduct a thorough dry extraction moving both with & against the carpet pile. 

This is an effective first offensive to remove a large amount of fleas & eggs.

2. Next, we will apply a generous amount of our eco-sanitising pre-spray. Not only does this provide an exceptional deep-clean , but its powerful molecular action actually dismantles fleas & their eggs. 

It is often assumed that eco-friendly means ineffective, but we can assure you that this completely safe & hypo-allergenic product will effectively kill fleas (& mites, & carpet moth) on contact.

3. After a short dwell time, we will then rinse extract the carpet with one of our powerful, energy efficient extraction machines. This removes residual fleas & eggs, as well as any soil/grease etc. that was within the carpet pile.

If you have any questions about this article, or have a cleaning question, please feel free to use our CONTACT page to get in touch.

Thank you for reading…

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A flea problem

Last week, a homeowner in Cirencester got in touch to ask if we could help. The situation was, that despite a recent fumigation treatment, there was still considered to be a risk of flea infestation in the property

In this scenario, there are a number of ways our team can rapidly improve matters.

 

How we can help

[/et_pb_text][et_pb_image src=”https://greenmancleaning.co.uk/wp-content/uploads/2018/11/domestic-carpet-cleaning-frome.jpg” _builder_version=”3.17.6″][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.17.6″][et_pb_column type=”4_4″ _builder_version=”3.17.6″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.6″]

As an eco-friendly company, we strive to offer a complete range of specialist cleaning services to our customers without compromising on our commitment to the environment. In order to achieve this, we have sought out some of the world’s leading  suppliers in the eco-cleaning sector & offer a wide range of entirely environmentally friendly products. We field-test every single product we use to ensure that it is able to deliver outstanding results, without danger to the planet.

Our eco-friendly method to treat a flea infestation

1. The Green Man approach to a flea infestation begins with a physical extraction. Using a high powered commercial vacuum cleaner (specifically, one with a motorised beater bar), we conduct a thorough dry extraction moving both with & against the carpet pile. 

This is an effective first offensive to remove a large amount of fleas & eggs.

2. Next, we will apply a generous amount of our eco-sanitising pre-spray. Not only does this provide an exceptional deep-clean , but its powerful molecular action actually dismantles fleas & their eggs. 

It is often assumed that eco-friendly means ineffective, but we can assure you that this completely safe & hypo-allergenic product will effectively kill fleas (& mites, & carpet moth) on contact.

3. After a short dwell time, we will then rinse extract the carpet with one of our powerful, energy efficient extraction machines. This removes residual fleas & eggs, as well as any soil/grease etc. that was within the carpet pile.

 

If you have any questions about this article, or have a cleaning question, please feel free to use our CONTACT page to get in touch.

Thank you for reading…

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