Specialist velvet upholstery cleaning

Pure cotton velvet requires careful attention & is easy to damage through rinse extraction cleaning. Because it is a “cut pile”, the individual cotton threads will tend to compact when wet.

It is for this reason that many upholstery cleaning companies will either refuse to clean velvet, or insist on using large quantities of volatile solvents to do the job. Dry cleaning solvent has its place in the arsenal of a professional fabric cleaner, but will not yield particularly good results for a general clean.

The owner of this particular velvet sofa had informed us that their cat had urinated on the fabric multiple times & that the visible damage & odour needed professional attention.

Avoiding damage

Stain removal from velvet

This image & the (very dull!) video below demonstrate how wetting affects a velvet pile and- importantly- how using a velvet “boffin” brush can reset the pile & reduce the risk of damage.

Removing pet urine from velvet

Urine will always leave uric salts within fabric, which need neutralising & removing. This creates an interesting problem when the fabric is velvet, as we will usually be looking to use as little moisture as possible to avoid potential damage.

In this case, our technician applied a specific urine neutralising solution to the velvet in minimal quantities using a sponge, rather than spraying it directly onto the fabric. This reduced the chance of the pile collapsing & ensured that we were able to remove the cat pee odour.

Our team are IICRC approved in Odour Control & have a range of solutions & equipment to tackle most issues.

Conclusion: The final result (which, alas, we forgot to photograph) was an odourless, sanitised & visually clean velvet sofa which our client was delighted with. This type of work tends to take a little longer than standard upholstery cleaning, but we find it very satisfying when we can bring this luxury fabric back to its true potential condition.

If you have any questions about our professional velvet cleaning process, please get in touch.

Thank you for reading!

Flood restoration in a commercial office & a student house

Our team spent several hours last week carrying out surveys & removing drying equipment from a large flood that had affected two adjoining properties in Clifton, Bristol. The escape of water had originated from the pipework of washing machine on the second floor of a 6 bedroom student property & had cascaded down & flooded this property, as well as a newly converted commercial premises beneath.

The initial call-out had been from the flood at the student house, but it soon became clear that the commercial premises was the more badly affected.

Full Survey

The first element of our flood restoration work is an initial Health & Safety/ Risk Assessment to determine whether the location is safe to work in. Once this was complete, we began measuring moisture & humidity levels to establish how severe the flood had been.

Unfortunately, the water had fallen directly onto the electrical RCU in the property, which meant we couldn’t begin any drying until an alternative means of power was organised. After several days, a local electrician installed a temporary RCU drawing power from next door.

Our first job was then to extract any remaining sitting water & decontaminate the affected areas…


Extracting flood water with one of our powerful rinse extraction machines

Flood remediation scaled

Mould on this plasterboard is a sign of secondary damage

Secondary damage

Where possible, we will always seek to begin the drying process as soon as possible after a flood incident. One of the key reasons for this is to prevent secondary damage. Secondary damage occurs when porous materials & surfaces absorb water & begin to deteriorate. The video below shows how the absorption of water has caused the plasterboard wall & composite wood skirting board to loose structural integrity-

Once this has occurred, it is often necessary to remove all damaged material to ensure that drying can proceed effectively. The ruined areas will need to be repaired after the drying is complete.

Installing drying equipment

Once the flood survey, extraction of water & decontamination work is complete, we can install commercial dehumidification equipment. This usually consists of large dehumidifiers & air movers. These are positioned according to calcluation of the volume of water in the area in each location. This ensures that the drying process is as efficient as possible.

The following two videos are a walkthrough of the drying equipment in the commercial premises & the student house. 

An average time that insurance companies might expect the drying process to take would be 2 weeks…

Even though there was an initial delay in being able to commence drying on this project, both properties only took a week to be declared dry.

We were reasonably pleased with this outcome & our client was very satisfied with the work we had done.

If you have any questions relating to flood restoration at any of our locations across the South West, please feel free to get in touch.