Terms and Conditions

Terms and Conditions for Green Man (SW) Limited

1. Scope of Services:

• 1.1 Green Man (SW) Limited (“we”, “us”, or “our”) will provide the cleaning services (“services”) as detailed in the quote or agreement provided to the customer (“you” or “your”).
• 1.2 Services may include, but are not limited to: carpet cleaning, upholstery cleaning, rug cleaning, stone floor cleaning & sealing, flood restoration.
• 1.3 We reserve the right to refuse service if the property is deemed unsafe or if the customer’s instructions are unreasonable or potentially harmful. 

2. Payment:

• 2.1 Payment is due as outlined in the quote or agreement. Generally, for domestic customers payment is on the day, directly after the service.
• 2.2 Payment methods accepted include: card payments, Apple/Google Pay, cash and bank transfer.
• 2.3 If payment is not received within our standard terms, please note that we may pass the debt to a recovery agency & you will be liable for all additional fees associated with this.
• 2.4 We reserve the right to suspend or terminate services if payment is not received within of the invoice date.
• 2.5 Jobs to be paid for via Klarna must be carried out within 28 days of booking.

3. Liability:

• 3.1: We are not liable for any damage to property caused by pre-existing conditions, unless such damage is directly caused by our negligence.
• 3.2: We are not responsible for lost or stolen items.
• 3.3: We maintain public liability insurance to cover our operations. 

4. Termination:

• 4.1 Either party may terminate this agreement by cancelling at least 48 hours in advance of a booking. Less notice may result in a late cancellation fee of £78 (inc. VAT).
• 4.2 We reserve the right to terminate this agreement immediately if the customer breaches any of these terms and conditions.
• 4.3 Upon termination, the customer will be responsible for payment of all outstanding invoices. 

5. Confidentiality:

• 5.1: We will keep all customer information confidential and will not disclose it to any third party without your express consent, except as required by law. 

6. Equipment:

• 6.1 We will provide all necessary equipment and cleaning supplies, unless otherwise agreed.
• 6.2 The customer is responsible for providing access to the property and ensuring that it is safe and accessible for our staff. 

7. Governing Law:

• 7.1: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. 

8. Contact Information:

• 8.1: Green Man (SW) Limited
  • Address: 7 Stoneleigh Crescent, Bristol BS4 2RF
  • Phone: 0117 318 0979
  • Email: hello@greenmancleaning.co.uk
  • Website: www.greenmancleaning.co.uk