Our pets bring a lot of fun & joy into our homes, but they can also cause a wide range of problems to our carpets & upholstery. One of the most common causes of complaint is pet urine stains & odours on carpets which was the case recently for one of our Bristol customers.
The customer had cleaned the carpet themselves when they noticed an unpleasant smell, however they called us in when the odour remained. We gave the carpet a full deep clean but once it had dried, the customer got in touch to say the smell still remained.
Our senior technician, Jon then called back to the property to see what more, if anything could be done to help the situation. Because the customer had 3 cats, it made sense for Jon to carry out a pet urine investigation.
The carpet was lifted & a powerful UV light scanned over the back of it. As you can see in this video, there are clear areas of contamination.
Animals are creatures of habit which means that by the time you have noticed the problem, there is already an accumulation that has penetrated deep into the underlay.
Urine starts as an acid but gradually becomes an alkali as elements within it turn to ammonia which is particularly bad news if your carpet has a high wool content. As the urine dries it deposits uric salts which will attract moisture & cause odours. This is why some odours appear to come & go.
Once Jon had located the problem areas that needed to be decontaminated, he applied a neutralising agent, this is allowed a lengthy dwell before it is extracted to allow it to do it’s job.
Next up was the removal of the affected underlay & the laying of the new.
Lastly, a low moisture clean was carried out to help remove any lingering malodours.
Thanks to the thorough work carried out by our technician, the smell was removed which resulted in a very happy customer!
If you have any problems like those mentioned above or any pet related issues that you would like to discuss with us, please feel free to get in touch with us, all of our contact details can be found by clicking this link to our contact page.